Booking Terms & Conditions
By making a booking you are agreeing to the following
TERMS & CONDITIONS:
The team here at the Church Farm Hub strives to provide a warm and welcoming environment for everyone to enjoy workshops, safaris, events & camping. We believe this is a two way relationship to ensure everyone’s enjoyment of our facilities; we hope the terms shown below are clear in the spirit of achieving that goal.
(1) We Are “the Church Farm Hub “(the “Company” or “we”); and
(2) the “Client”, our “customers” or “you”, including (but not limited to) as a viewer or user of our website.
The wording Event is inclusive of Workshops & Safaris.
LEGALLY BINDING CONTRACT
A contract between the Company and you will come into being in one of two ways:
When you purchase tickets online to any of our Events, on the date of your online purchase;
When you and we agree via email that we should provide a specific Event to you, on the date of our written and/or oral agreement or payment of deposit.
The terms and conditions are automatically incorporated into any contract entered into between us. We suggest that before you enter into any contractual agreement with us in the ways stated above, that you read through these terms and conditions. If you have any questions concerning them, please ask us. You should keep a copy of these terms and conditions for your records.
PROVIDING THE EVENT SERVICES
Once we and you have entered into a legally binding contract we will provide the Event Services to you on the date agreed between us without further discussion with you.
Our aim is to always provide you with the Event Services:
using reasonable care and skill;
in compliance with commonly accepted practices and standards in health, safety and hygiene; and
in compliance with the relevant laws and regulations in force at the time we carry out the Event Services.
BEHAVIOUR AT EVENTS: RESPECT AND SAFETY
When we partake in activities outdoors, we naturally focus on the beauty and natural environment around us. We ask that you consider the natural environment around you when you attend any of our Events, not only to promote a peaceful and enjoyable atmosphere amongst our other guests but also to ensure you can abide by any safety instructions we might need to issue during the Event.
Smoking is strictly prohibited whilst partaking in all Events.
You will be responsible for damage to our property or to the Site caused by you or your guests during an Event and you agree to make good or pay full restitution for the making good of any such damage.
ALCOHOL CONSUMPTION: ILLEGAL SUBSTANCES
The use of illegal substances is prohibited at our Events, and anyone found using or in possession of such substances shall be ejected from our Sites and may also be liable to prosecution.
You may be ejected from the Site if, in our reasonable opinion, you are a risk to the safety of others at the Site and/or may affect the enjoyment of others at the Site and/or the running of the Event or may cause damage, nuisance or injury. Examples including being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, abusive, threatening, behaving anti-socially, carrying or having on your person any of the prohibited items.
ITEMS PROHIBITED FROM THE SITE
Due to our natural environment, the following items are prohibited from being brought onto our Site, and anyone found in possession shall be asked to remove the item from the Site, or be requested to leave the Event: weapons, ammunition, explosives, whistles, fireworks, or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other users of the Site and wider areas (regardless of whether or not such item is illegal or is carried for specific purposes).
PAYMENTS, INVOICING AND DEPOSIT PROVISIONS
Unless booking for an Event through a third-party online booking system, all fees for your Event shall be set out in an invoice submitted to you. Invoices will be sent via email unless otherwise expressly requested by the Client, and the full balance must be paid no later than 7 business days prior to the date of the Event. Our banking details are noted on each invoice for your convenience. Where we request a deposit to secure your booking, as noted on your invoice, we will not consider your event confirmed until the deposit has been cleared into our bank account.
When booking and paying for an Event through a third-party online booking system, you will receive a confirmation email. Please ensure that you include your correct email address upon registration. If required, a receipted invoice can be made available to you following payment. Please contact email@example.com to request a receipted invoice following your payment.
CANCELLATION BY THE COMPANY OR CLIENT: WORKSHOPS, SAFARIS AND EVENTS
In the event that the Company is unable to deliver the Workshop, Safari or Event, and provides you more than 30 days’ notice, the Company shall provide you a full refund.
In the event that the Company is unable to deliver the Workshop or Safari or Event due to government imposed COVID-19 restrictions, the Company will provide you with 3+ new alternative dates to move to. In the event that you wish to cancel your tickets, you may also request a refund (minus a transaction fee of £3.50 per ticket).
In the event that the Company is unable to deliver the Workshop or Safari or Event, and provides you fewer than 30 days’ notice, the Company shall provide you a full refund or you will be offered to rebook the Workshop Safari or Event during the following 6 months.
In the event that you notify the Company that you are unable to attend a Workshop Safari or Event at least 30 days prior to the specified date, you will receive a full refund (minus a transaction fee of £3.50 per ticket). Alternatively, you can request a voucher for the value of your booking, or move your booking to an alternative event (subject to availability).
In the event that you notify the Company that you are unable to attend a Workshop Safari or Event at least between 10-30 days prior to the specified date, you will receive a 50% refund (minus a transaction fee of £3.50 per ticket).
In the event that you notify the Company that you are unable to attend a Workshop Safari or Event with fewer than 10 days remaining prior to the specified date, you will not receive a refund.
For the avoidance of doubt, your non-attendance at an Event will be deemed as cancellation, and 100% of the payable fee will be charged.
In the event of a Workshop, Safari or Event being cancelled at a location not at the Company’s premises at Church Farm, you will receive a full refund. You will not receive a refund for any travel or external costs in attending the Event.
CANCELLATION DUE TO WEATHER; FORCE MAJEURE
On the rare occasion that adverse weather conditions, or other events or circumstances beyond our control mean that we must cancel your Event, we shall not have any liability under or be deemed to be in breach of our contract with you. Adverse weather conditions may include torrential rain, high winds, lightning, hail, or heavy snow.
CHANGE OF GUEST
We will accept a substitution of a guest by someone not yet booked onto the Event any time before the Event itself, but you must notify us of the change of attendee by emailing firstname.lastname@example.org.
HEALTH AND SAFETY
We have a thorough health and safety policy detailing the risks associated with our Site and Events. We would advise you to read this prior to your arrival. It is your responsibility to thoroughly read through this information, to make sure that you are able to take responsibility of yourself and any children in your care at all times.
PRE-EVENT INFORMATION: WEATHER-RELATED INSTRUCTIONS
72-hours prior to our Events we will provide information about our location, and specific details about the Site, based on the weather and environment at the time. We request that you pay particular attention to the weather forecast prior to the Event and dress appropriately for the outdoors. The Event will take place come rain or shine, although if it’s very wet, we’ll provide either cover or an alternative indoor venue. However, we do reserve the right to cancel an Event should we deem it unsafe to host based on severe weather.
Dogs are not permitted on any Workshops, Safaris, or Events.
We carry comprehensive insurance provided by NFU Mutual, covering, among other things, public liability insurance, and environmental liability insurance.
INTELLECTUAL PROPERTY AND WORKSHOP MATERIALS
“INTELLECTUAL PROPERTY RIGHTS” means patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
The contents of our website www.churchfarmhub, and any designs and materials created by us, in any form (including but not limited to, our Workshop Materials, Products, images and text), are the Intellectual Property Rights of the Company.
All Intellectual Property Rights in or arising out of or in connection with the Event Services shall be owned by the Company.
You grant us a fully paid-up, non-exclusive, royalty-free non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Event Services to the you.
You are prohibited from modifying any of our content, including any Workshop Materials distributed to our guests, in any way (without the prior consent of the Company), and from the reselling or sublicensing thereof. You may not utilise any Workshop Materials to replicate our Workshops. You may not record, film, stream or otherwise capture any performance or aspect of any Workshop.
Any person wishing to replicate any of our text, images, video or audio for their own purpose must seek our written consent in advance.
DATA AND PRIVACY
We regularly take photographs during our adult Events for the purposes of marketing (in our literature and on social media). Should you wish to photograph our activities, we kindly ask that you reference our business.
WARRANTIES AND INDEMNITIES
The Company warrants that (a) it and each of its employees, volunteers and contractors has the knowledge, skills, experience, qualifications, and resources reasonably necessary to provide and perform the Event and (b) the Event will be performed for and delivered to the Client in a diligent manner.
We can allow others (either in our place or together with us) to provide the Event Services. If other persons perform the Event Services we will still continue to be responsible for the performance of the Event Services and our obligations under this contract.
TERM AND TERMINATION
This Agreement shall commence on the date referred to in Clause 2 (Legally Binding Contract) above. It shall continue until the end of the Event, or if terminated by either party prior to the Event. (Payments, invoicing and Deposit provisions), (Cancellation by the Company or Client: Workshop & Safaris), (Intellectual Property and Workshop Materials), (Warranties and Indemnities), (Confidentiality) and (Limitations of Liability) shall survive termination of this Agreement.
“Confidential Information” means (1) the pricing terms and other terms of any Event, (2) all Company intellectual property, confidential and proprietary information (3) all confidential and proprietary information of the Client disclosed to the Company whether orally or in writing, that is clearly identified in writing or verbally at the time of disclosure as confidential.
Each party agrees: (a) to keep confidential all Confidential Information disclosed to it; and (b) not to use or disclose the Confidential Information except to the extent necessary to perform its obligations or exercise rights under this Agreement, except with the other party’s prior written consent. Either party may disclose Confidential Information on a need to know basis to its contractors and service providers who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their services in connection with the performance of this Agreement.
LIMITATIONS OF LIABILITY
Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount, having regard to such factors as whether the damage was due to a negligent act or omission by us.
We shall not refund any payment, or be liable for any loss or delay resulting from the Event being delayed or cancelled due to any force majeure event, including, but not limited to, fire, severe weather, industrial action preventing travel, internet service provider failures or delays, or criminal acts of third parties.
We will compensate you for any loss or damage you may suffer if we fail to carry out duties imposed on us by law (including if we cause death or personal injury to you (or those who could be reasonably foreseen as being subject to the Event Services) by our negligence), unless that failure is attributable to:
your own fault;
a third party unconnected with the provision of Event Services under this contract; or
events which we could not have foreseen or forestalled even if we had taken all reasonable care.
This Agreement shall insure to benefit and bind the parties hereto, their successors and assigns, but neither party may assign this Agreement without written consent of the other.
This Agreement and any separate event booking confirmation and invoice, constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.
CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
This Agreement, and any non-contractual obligations arising out of or in connection with it are governed by English law.